Your account has been limited —- Paypal is unreasonable on this case !

Firstly got :

Dear ,

We are hereby notifying you that, after a recent review of your account
activity, it has been determined that you are in violation of PayPal’s
Acceptable Use Policy regarding your sales / offers on

Therefore, your account has been permanently limited.

Per the User Agreement, when PayPal permanently limits an account due to an
Acceptable Use Policy violation, we may hold your funds up to 180 days. In
addition, you will be liable to PayPal for the amount of PayPal’s damages
for each violation of the Acceptable Use Policy.

To read more about your liability, the actions we may take and other
relevant information pertaining to the User Agreement, please refer to the
following URL:

You will need to remove all references to PayPal from your website/s and/or
auction/s. This includes not only removing PayPal as a payment option, but
also the PayPal logo and/or shopping cart.

The PayPal User Agreement states that PayPal, at its sole discretion,
reserves the right to limit an account for any violation of the User
Agreement, including the Acceptable Use Policy.

Under the Acceptable Use Policy, PayPal at its discretion, may not be used
to send or receive payments for (this list includes but isn’t limited to)
ammunition, firearms, certain firearm parts or accessories, or certain
weapons or knives regulated under applicable law. For a more complete list,
please see our Help Centre on firearms and weapons.

The complete Acceptable Use Policy can be found at the following URL:

To learn more about the Acceptable Use Policy, please refer to our Help
Center page here:

We thank you in advance for your cooperation. If you have any questions,
please contact the PayPal Brand Risk Management Department at
[email protected]

Here is my answer :

 Hello , sir ,
I noice my 6 – 8 years old paypal account has been limited Case ID: PP**********  without clear reason .
S**********.com start in 2006 – 2007 and sell none brand products until today , now it limit because of the site ? .

I have some questions:

1. I have clean background for 6- 7 years , I didn’t like to sell any illegal products that avoid paypal policy , so please let me know which / where to violate paypal which rules ?
2. I didn’t get any warning or notifcation of update / change of any rules that I will suffer account limit because of violate paypal rules . So I can not delete or change site as soon as possible .
3. I have clear talking with paypal staff in “021-28913888” , and she is agree I might suffer a mistake strike too .
4. You might review my selling records from 2011 until today or earlier , I didn’t sell any thing from that site because I am going to give up it .
5. I have removed any Paypal logos from my site , and have no plan to use this site in a short time .

So , can you review my site again then determind if limit my account ?

His reply again :

PayPal appeal denied

Thank you for contacting PayPal with your concern regarding the limitation
on your account.

We regret to inform you that we cannot overturn the limitation on your
account. Due to the violation of PayPal’s Acceptable Use Policy, your
account has been permanently limited.

In answer to your specific questions in your email:

The violation was a laser pointer which violates PayPal’s AUP policy.

In regards to a warning, there is currently no warning procedure, if you
are in violation, PayPal places a limitation as we did with your account.

I have re-reviewed the issue and the violation is valid, the customer
service representative (who does not work in this department) was mistaken.

Even with you removing PayPal from the site the limitation will stand.

If you have any questions, please contact the PayPal Brand Risk Management
Department at  [email protected].

——————— I won’t waste time to appeal that .

16 thoughts on “Your account has been limited —- Paypal is unreasonable on this case !”

  1. I think whatever the reason for account closure, unless you are represented by a large organization or you carry some weight, appealing is a waste of time. You can’t even speak to someone from the team. It’s probably just a department they legally had to say they have in place so they can continue to ruin our lives and profiteer from its customers.

    I was banned nearly a year ago and it really has stressed me out. Appeals got me nowhere and I generally don’t shop online now as there is no point (everywhere seems to use paypal). It sounds crazy but I do lose sleep over it! I’m not a bad person and have never been in bad standing with anyone.

    Paypal sucks.

    1. Dont worry alipay is breathing down paypal back. and guess what? Unlike paypal they are fair on BOTH sides of the dispute. Paypal are scared of alipay because they do twice as much transactions as paypal. And paypal international headquarters are based in Singapore, however they cannot get into the china market. Because they not allowed too 😛

  2. Hello,

    Can you confirm this: when an account that you were using on one of your websites has been permanently limited it is impossible to change the paypal account on this website to start using paypal again because they will immediately close the newly used account ?

    Thank you.

    1. HI , I think if the site is still listing the illegal products , 90% will be limit again soon , because the site they should record . Hard to recover , I decide to remove the site soon .
      Now I am just wondering , if register again for other site or legal using , they will close newly used account again . At present , I don’t have register plan because I will use aliexpress to collect payment .
      Paypal don’t send warning letter for laser pointer and limit my aged account is rude . I hate this much.

      1. Where is says “In addition, you will be liable to PayPal for the amount of PayPal’s damages
        for each violation of the Acceptable Use Policy.” Did you have to pay them any amount or have to wait 180 days for your money to be released? Because I am in the same situation but I sold a pair of variant shoes. Please reply back.

        1. Hi, I didn’t get notification from paypal that I need to pay them extra amounts after 180 days. Oh , it seems that many people invade their “Rules” carelessly , but paypal deal this behavior too much . Now you are permanently blocked too ?

          1. Yes sadly my account Paypal account has been banned too. But the thing that has me worried is that in Paypal’s liability it says “you will be liable to PayPal for the amount of PayPal’s damages caused by your violation of the Acceptable Use Policy. You acknowledge and agree that $2,500.00 USD per violation of the Acceptable Use Policy is presently a reasonable minimum estimate…”. Has anyone had to pay this violation fee..?

          2. Oh it’s my first time getting banned too, but was wondering if anyone had to pay the amount. But the weird thing is that not even 180 days and paypal sent me a email saying that my funds are available to withdraw…

          3. I see , but you think too much, I didn’t hear that some one pay it, you want to pay ? 🙂
            Wait 180 days to see what happen next , I am the first time and innocent too !

          4. Lol of course I don’t want to pay! And so I should just wait 180 days even though they said my funds are ok to withdrawl??

  3. Spot on with this write-up, I really believe this site needs a great deal more attention.
    Now I’ll probably be returning to see more, thanks for the information!

  4. I would not ended up on this post if I hadn’t experienced this myself. Just last week, my 3yrs old clear record PayPal account was put to limited state without any prior warning and even got the cheek to ask disclosure of my supplier which is confidential to me. I gave their call centre a call, asking which exact policy I violated and whether i’m being accused of selling fraudulent goods which i am not. They claimed that they are not accusing or suspecting or whatever, but the fact that they limit my account without prior warning speaks for itself. This as the post stated.. is unreasonable.. Still trying to reason with them though..

  5. Honestly, I was in the same position. PayPal had mistakenly limited my account for claims that I was selling illegal services which in fact were not. I had only sold with the account twice until 2 years later they said my transactions were in violation due to that site. I haven’t even touched that site for years, not your going to limit me for something in the past? Absolute garbage. I had my appeal denied which led me to having no account to accept payments under.

    Was desperate on getting back on, but creating a new account just got it limited. I had to contact Auction Essistance to help me get back on with a new account using stealth techniques.

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