Firstly got :
We are hereby notifying you that, after a recent review of your account
activity, it has been determined that you are in violation of PayPal’s
Acceptable Use Policy regarding your sales / offers on
Therefore, your account has been permanently limited.
Per the User Agreement, when PayPal permanently limits an account due to an
Acceptable Use Policy violation, we may hold your funds up to 180 days. In
addition, you will be liable to PayPal for the amount of PayPal’s damages
for each violation of the Acceptable Use Policy.
To read more about your liability, the actions we may take and other
relevant information pertaining to the User Agreement, please refer to the
You will need to remove all references to PayPal from your website/s and/or
auction/s. This includes not only removing PayPal as a payment option, but
also the PayPal logo and/or shopping cart.
The PayPal User Agreement states that PayPal, at its sole discretion,
reserves the right to limit an account for any violation of the User
Agreement, including the Acceptable Use Policy.
Under the Acceptable Use Policy, PayPal at its discretion, may not be used
to send or receive payments for (this list includes but isn’t limited to)
ammunition, firearms, certain firearm parts or accessories, or certain
weapons or knives regulated under applicable law. For a more complete list,
please see our Help Centre on firearms and weapons.
The complete Acceptable Use Policy can be found at the following URL:
To learn more about the Acceptable Use Policy, please refer to our Help
Center page here:
We thank you in advance for your cooperation. If you have any questions,
please contact the PayPal Brand Risk Management Department at
Here is my answer :
Hello , sir ,
I noice my 6 – 8 years old paypal account has been limited Case ID: PP********** without clear reason .
S**********.com start in 2006 – 2007 and sell none brand products until today , now it limit because of the site ? .
I have some questions:
1. I have clean background for 6- 7 years , I didn’t like to sell any illegal products that avoid paypal policy , so please let me know which / where to violate paypal which rules ?
2. I didn’t get any warning or notifcation of update / change of any rules that I will suffer account limit because of violate paypal rules . So I can not delete or change site as soon as possible .
3. I have clear talking with paypal staff in “021-28913888” , and she is agree I might suffer a mistake strike too .
4. You might review my selling records from 2011 until today or earlier , I didn’t sell any thing from that site because I am going to give up it .
5. I have removed any Paypal logos from my site , and have no plan to use this site in a short time .
So , can you review my site again then determind if limit my account ?
His reply again :
PayPal appeal denied
Thank you for contacting PayPal with your concern regarding the limitation
on your account.
We regret to inform you that we cannot overturn the limitation on your
account. Due to the violation of PayPal’s Acceptable Use Policy, your
account has been permanently limited.
In answer to your specific questions in your email:
The violation was a laser pointer which violates PayPal’s AUP policy.
In regards to a warning, there is currently no warning procedure, if you
are in violation, PayPal places a limitation as we did with your account.
I have re-reviewed the issue and the violation is valid, the customer
service representative (who does not work in this department) was mistaken.
Even with you removing PayPal from the site the limitation will stand.
If you have any questions, please contact the PayPal Brand Risk Management
Department at [email protected].
——————— I won’t waste time to appeal that .